Return and refund policy
At Velora, customer satisfaction is one of our priorities. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms outlined below.
Eligibility for Returns
Most products may be returned within 90 days from the date of delivery.
To qualify for a return, items must:
- Be unused and in original condition.
- Include original packaging, manuals, and accessories when applicable.
- Show no signs of misuse or damage caused after delivery.
To initiate a return request, please contact:
Email: ukvelora@hotmail.com
Please include your order number and reason for the return.
Refund Processing
After receiving and inspecting the returned item, we will notify you regarding the approval of your refund.
Approved refunds will be credited to the original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the return results from:
- An incorrect item shipped by us.
- A defective product.
- A damaged item received upon delivery.
Non-Refundable Products
Returns and refunds are not available for:
- Customized or personalized items.
- Digital products or downloadable content.
- Gift cards.
- Clearance or final-sale merchandise.
- Perishable products.
Defective or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us immediately at ukvelora@hotmail.com.
We may offer a replacement, refund, or store credit at our discretion after review.